Email

How often can I automatically download my email?: No more than once every thirty minutes, please.
Can I shut down my email address? I only want hosting.: You cannot do this yourself at this time. Please email cottages@polycount.net with your request.
Can I change my email account from a POP3 account to a forwarding account?: You cannot do this yourself at this time. Please email cottages@polycount.net with your request.
Can I change my email account from a forwarding account to a POP3 account?: You cannot do this yourself at this time. Please email cottages@polycount.net with your request.
I have a POP3 account, how do I send and receive email?: Set your SMTP and POP3 servers to mail.polycount.net. Check your email using your username and password. After you've checked your email, you have a ten minute window in which you can send, based on your IP address.
I have a forwarding account, can I still send email through mail.polycount.net?: Not at this time. You may be able to in the future.

Hosting

How do I upload files to my cottage using Microsoft Windows XP?: From My Network Places, click on Add a Network Place; or, from any Explorer window, click on Tools, Map Network Drive, Sign up for online storage or connect to a network server. Click Next, Choose another network location, Next, enter http://webdav.polycount.net:80/yourname and follow the prompts. Don't forget the port number. Once this is done, you can go to My Network Places and your cottage will be there.
When I upload really large files, my uploads appear to lock up, and eventually fail.: This is usually seen with files larger than 1GB. See Microsoft Knowledge Base Article 818408 describing the problem. A hotfix is available from Microsoft. Alternatively, use third-party WebDAV uploaders which do not rely on the Microsoft controls for your large files, such as the Cadaver 0.22.2 (2MB) command-line utility.
I have a Cottage of Straw, what URLs work for my cottage?: http://www.polycount.net/yourname
I have a Cottage of Sticks or Cottage of Bricks, what URLs work for my cottage?: http://www.polycount.net/yourname, http://yourname.polycount.net, and http://www.yourdomainname.com (e.g. your own domain name) if you've asked us to set that up for you.

I'm a Polycount.net Administrator, how do I log in to administer things?: Follow the regular cottage instructions, but use http://cottageadmin.polycount.net as the URL. Leave off the port number and don't include a username.

Cadaver 0.22.2 is licensed under the GPL. Where's the source?: Our copy of the Cadaver and Cygwin sources we used to build it (20MB). Also see the Cadaver web site and the Cygwin web site.
I have another question that's not answered here!: Please email cottages@polycount.net with your question.